TERMS AND CONDITIONS

Welcome to Anna Store ("Anna Store"). Your use of Anna Store is subject to these Terms and Conditions ("Terms and Conditions"). By registering as a user of Anna Store ("User") and accessing or using any features and services available on Anna Store, including placing orders, you agree to be bound by these Terms and Conditions.

Any changes to these Terms and Conditions will be made available on the Terms and Conditions page of Anna Store and will apply to your continued access to and use of the features and services of Anna Store, including placing orders and purchasing Products through Anna Store. You are responsible for reading and understanding these Terms and Conditions, including any amendments or updates.

I. ABOUT US

Anna Store is an online store owned and operated by the owner of Anna Store for the purpose of marketing and selling various products to customers.

For enquiries, returns, refunds, or other customer service matters, customers may contact Anna Store through the official contact channels provided on the website.

II. DEFINITIONS

Unless otherwise defined in these Terms and Conditions, the following terms have the meanings set out below:

1. "User Account" means an account created by you on Anna Store by providing your email address and other information requested during the registration process.
2. "Delivery Address" means the address of the recipient provided by you when placing an Order for Products through Anna Store.
3. "Anna Store", "we", "us", or "our" means the business owned and operated under the name Anna Store.
4. "Pickup" means a method of collecting a purchased Product directly from a location agreed between the User and Anna Store, where this method is available.
5. "Delivery Fee" means the fee charged for delivering the Products ordered by the User to the Delivery Address.
6. "Cash on Delivery" or "COD" means a payment method under which the User makes payment when the ordered Product is received, where this payment method is available.
7. "E-Voucher" means an electronic voucher issued by Anna Store that may be used by a User in accordance with the specific terms and conditions applicable to that voucher.
8. "Purchase Warranty" means any warranty provided by Anna Store in relation to certain Products in accordance with the terms applicable to those Products.
9. "Personal Information" means information relating to an individual, including their name, address, telephone number, email address, and transaction information.
10. "Service Hours" means the hours designated by Anna Store for receiving enquiries, complaints, and communications relating to Orders.
11. "Ordering Hours" means the period during which Users may place Orders for Products through Anna Store.
12. "User", "you", or "your" means any person who accesses or uses the features and services of Anna Store or conducts a transaction through Anna Store.
13. "Payment Provider" means a third party engaged by Anna Store to process electronic payments.
14. "Seller" means Anna Store as the party selling Products to Users through Anna Store.
15. "Order" means a purchase of Products made through Anna Store in accordance with these Terms and Conditions.
16. "Bulk Order" means an Order that exceeds normal purchasing quantities or involves a quantity, value, or volume of Products that, in Anna Store's reasonable discretion, requires additional confirmation or special arrangements.
17. "Pick-Up Point" means a location agreed between the User and Anna Store for the collection or return of Products, where available.
18. "Product" means any goods or services offered or advertised through Anna Store.
19. "Restricted Product" means a Product subject to specific restrictions under applicable laws and regulations, including Products subject to age restrictions or special sale requirements.
20. "Customer Service" means the communication service provided by Anna Store to facilitate communication with Users regarding Orders and transactions.

III. REGISTRATION

1. To access certain features and services of Anna Store and purchase Products through Anna Store, you may be required to register by providing the information requested and creating a User Account.
2. You are responsible for maintaining the confidentiality of your username, password, and other access credentials associated with your User Account. Anna Store is not responsible for any loss arising from your failure to maintain the security of such information.
3. You must provide information that is accurate, complete, and capable of being verified or substantiated, and you must update your information when any relevant details change.
4. Users under the age of 17 may only place Orders with the consent of a parent or legal guardian.
5. Each User may only maintain one User Account unless otherwise authorised by Anna Store.

IV. ORDERS, PAYMENT AND DELIVERY

IV.A. ORDERS

1. You may place an Order by selecting available Products on Anna Store, adding them to your shopping cart where this feature is available, providing the required Order information including the Delivery Address, and completing payment using an available payment method.
2. Anna Store may send an Order confirmation to the email address, telephone number, WhatsApp account, or other communication channel provided by you.
3. The prices of Products displayed on Anna Store are the prices applicable at the time the Order is placed and may be changed from time to time.
4. You are responsible for ensuring that any Product you order may lawfully be purchased, possessed, or used in accordance with applicable laws and regulations.
5. Anna Store may establish minimum and/or maximum purchase quantities or values for particular Products.
6. Anna Store reserves the right to accept or reject an Order, including where a Product is unavailable, there is an error in the Product price or description, the Order information is incomplete, or there is another reasonable basis preventing the Order from being processed.
7. If Anna Store rejects or cancels an Order after you have made payment, any amount paid will be refunded in accordance with the applicable refund procedure.
8. Anna Store may cancel an Order where there are reasonable grounds to suspect an unusual transaction, fraud, misuse of the website or systems, or other conduct that may cause harm to Anna Store.
9. For Bulk Orders, Users may contact Anna Store through the available contact details to obtain information regarding Product availability, pricing, payment, and delivery arrangements.
10. Delivery areas are subject to the service coverage of the delivery method or logistics provider available at the time the Order is placed.
11. Anna Store may restrict or decline delivery to certain areas where those areas are outside the available delivery service coverage.

IV.B. PAYMENT

1. You may select from the payment methods available on Anna Store when placing an Order.
2. Products will generally be processed for delivery after payment has been successfully received or confirmed in accordance with the selected payment method.
3. Where payment is processed through a third-party payment provider, payment validation and authorisation may be subject to the terms and conditions of that provider.
4. Where COD is available, payment must be made when the Product is received by the User in accordance with the applicable COD terms.
5. Anna Store may add, remove, or modify available payment methods from time to time based on operational requirements and service availability.
6. Where a refund is applicable, the refund will be processed in accordance with the payment method and refund procedure available or otherwise agreed between the parties.
7. The time required for refunded funds to be received may vary depending on the payment method and the relevant payment provider.

IV.C. DELIVERY

1. You may select an available delivery method when placing an Order.
2. Orders will be delivered to the Delivery Address provided by you when placing the Order.
3. Delivery through a courier, logistics provider, or other delivery service may incur a Delivery Fee based on the applicable rate.
4. Any delivery timeframe displayed by Anna Store or a delivery provider is an estimate only.
5. Once a Product has been handed over to the selected delivery provider, the subsequent delivery process will be subject to the terms, conditions, and responsibilities of that delivery provider.
6. If, after an Order confirmation has been issued, a Product becomes unavailable, Anna Store will contact the User to provide information regarding the affected Order.
7. If an Order is incorrectly delivered, damaged, defective, or otherwise affected by an issue when received, the User may contact Anna Store through the available contact channels and provide the relevant Order information and supporting evidence.
8. If a User fails to receive an Order due to the User's error or failure to cooperate, including by providing an incomplete or incorrect Delivery Address or being unavailable or unreachable by the delivery provider, the User may be responsible for additional delivery costs or other reasonable arrangements required to complete the delivery.

IV.D. COMPLETION

1. An Order will generally be considered completed once payment has been received in accordance with the selected payment method and the Product has been delivered to the User or handed over to the selected delivery provider for delivery to the Delivery Address.
2. Questions or complaints relating to an Order may be submitted to Anna Store through the available Customer Service channels.